FAQS.
Journease is committed to European General Data Protection Regulation (“GDPR”) compliance, which took effect on May 25, 2018.
Journease continues to take many steps to protect the personal data of our customers, including but not limited to:
• Transparency with regard to the use of data.
• That any processing is lawful, fair and transparent and necessary for a specific purpose.
• That data is accurate, kept up to date and removed when no longer necessary.
• That data is kept safely and securely.
• Journease SaaS offerings are provided using established and industry-leading cloud services platforms. These providers have stated their commitment to compliance with GDPR.
Journease’ hosted solutions may be used by customers for, among other things, the collection, processing, and storage of personal data. In such cases, Journease acts as a data processor. Customers generally act as the data controller deciding what data to collect, how long it is stored and how it is used. Since each business is unique, Journease recommends that each company perform their own GDPR gap assessment.
Our Privacy Policy can be found by clicking here
You may direct questions to gdpr@journease.co.uk
Please be advised that Journease is not your legal representative, and this information is not legal advice. This information does not provide, does not constitute, and should not be construed as, legal advice. It is for educational purposes only and is not to be acted or relied upon as legal advice. Use of this information does not create any lawyer-client relationship between you and Journease. The information does not constitute legal advice and is not a substitute for competent legal advice from a licensed lawyer representing you in your jurisdiction. Customers should seek advice from their legal counsel to determine your legal obligations.
Q: Are there any hidden fees?
A. Absolutely not. We are upfront with ALL prices (see our our pricing page for details). We do ask for an initial 3-month commitment to get you up and running, however you will not pay a penny more during this period.
Q. Is support completely free?
A. We provide unlimited remote support for all customers from 9am to 5pm. Outside of these hours we have a message service and will do our very best to respond during this time.
Q. Do I get a discount if I pay upfront for a year?
A: Yes, we offer a 10% discount when you commit for 12 months. Any additional licenses purchased in this period will be charged at full price (pro-rata) to the current 12-month period.
Q: How can I pay?
A: We accept all major debit/credit cards. A direct debit option is coming soon.
Q. Is Journease web-based?
A. Yes. It is a cloud-based product that runs in a virtualised window (Remote Application). Use Journease from any PC by simply downloading the Remote Application utility.
Q. Can I run Journease on an iPad or Mac?
A. Yes. For Mac OSX and iPads, simply download Microsoft Remote Desktop from the App Store.
Q: What does the free demo involve?
A: We’ll arrange a suitable time for a remote Journease demonstration session. It’s a very relaxed and open discussion in which we’ll cover many topics and answer as many questions as possible. The session usually lasts an hour.
Q: What does the customer login give me access to?
A: You’ll be able to register, set up and manage Web Booking and Mobile add-ons to your Journease service. You’ll also be able to access all historical invoices.
Q: Is Journease Windows 10 Compatible?
A: Yes, Journease is a Remote App hosted in the cloud and therefore has no issues running from a Windows 10 PC.