FAQS.
Journease is committed to European General Data Protection Regulation (“GDPR”) compliance, which took effect on May 25, 2018.
Journease continues to take many steps to protect the personal data of our customers, including but not limited to:
• Transparency with regard to the use of data.
• That any processing is lawful, fair and transparent and necessary for a specific purpose.
• That data is accurate, kept up to date and removed when no longer necessary.
• That data is kept safely and securely.
• Journease SaaS offerings are provided using established and industry-leading cloud services platforms. These providers have stated their commitment to compliance with GDPR.
Journease’ hosted solutions may be used by customers for, among other things, the collection, processing, and storage of personal data. In such cases, Journease acts as a data processor. Customers generally act as the data controller deciding what data to collect, how long it is stored and how it is used. Since each business is unique, Journease recommends that each company perform their own GDPR gap assessment.
Our Privacy Policy can be found by clicking here
You may direct questions to gdpr@journease.co.uk
Please be advised that Journease is not your legal representative, and this information is not legal advice. This information does not provide, does not constitute, and should not be construed as, legal advice. It is for educational purposes only and is not to be acted or relied upon as legal advice. Use of this information does not create any lawyer-client relationship between you and Journease. The information does not constitute legal advice and is not a substitute for competent legal advice from a licensed lawyer representing you in your jurisdiction. Customers should seek advice from their legal counsel to determine your legal obligations.
Q: Are there any hidden fees?
A: Absolutely not. We are upfront with ALL prices (see our pricing page for details). We do ask for an initial 3-month commitment to get you up and running; however, you will not pay a penny more during this period.
Q. Is support completely free?
A: We provide unlimited remote support for all customers from 9 am to 5 pm. Outside of these hours, we have a message service and will do our very best to respond during this time.
Q. Do I get a discount if I pay upfront for a year?
A: Yes, we offer a 10% discount when you commit for 12 months. Any additional licenses purchased in this period will be charged at full price (pro-rata) to the current 12-month period.
Q: How can I pay?
A: We offer a convenient direct debit option, which is our preferred and primary method of payment, ensuring transparency and ease for our customers. Additionally, we accept all major debit/credit cards.
Q. Is Journease web-based?
A. Certainly. Journease is a fully web-based product compatible with any web browser. You can access Journease on a tablet-sized screen or larger without the need to download any external applications.
Q. Can I run Journease on an iPad or Mac?
A. Yes. As Journease is a web-based application it is very easy to get connected, eliminating the need for downloading any additional software.
Q: What does the free demo involve?
A: We’ll arrange a suitable time for a remote Journease demonstration session. It’s a very relaxed and open discussion in which we’ll cover many topics and answer as many questions as possible. The session usually lasts an hour.
Q: What does the customer login give me access to?
A: You’ll be able to register, set up, and manage Web Booking and Mobile add-ons to your Journease service. You’ll also be able to access all historical invoices.
Q: Is Journease Windows 10 Compatible?
A: Yes, Journease is entirely web-based, ensuring compatibility with any modern web browser, including those on Windows 10 PCs.