How Can We Help?
Find answers to common questions, access our help resources, or get in touch with our UK-based support team.
Get Support
Choose how you'd like to reach us
Phone Support
Speak directly with our UK-based support team.
0117 958 6180
Mon-Fri, 9am-5:30pm
Contact Form
Send us a detailed message and we'll respond promptly.
Use our contact form
Response within 1 business day
Submit a Ticket
Raise a support request and we'll get back to you promptly.
Via our support portal
Response within 1 business day
Help Resources
Find answers and learn at your own pace
Frequently Asked Questions
Getting Started
How do I access Journease for the first time?
Visit go.journease.co.uk in any modern web browser. Login details will be provided during the first onboarding session. We recommend bookmarking the page for easy access.
What browsers and devices are supported?
Journease works on any device with a modern web browser - Windows, Mac, iPad, or tablet. We recommend Chrome, Firefox, or Edge for the best experience. For office use, a screen size of 13" or larger is ideal.
How do I set up my customer accounts?
Navigate to Customers > Add Customer. Enter their company details, contact information, and default addresses. You can also set up customer-specific rate cards and payment terms from the customer profile.
Do you provide training?
We provide a free onboarding service to all of our customers.
Billing & Pricing
Are there any hidden fees?
Absolutely not. We are upfront with ALL prices. We ask for an initial 3-month commitment to get you up and running, but you won't pay a penny more during this period.
Is support included in my subscription?
Yes! Unlimited remote support is provided from 9am to 5pm, Monday to Friday. Outside these hours, a message service is available with best-effort response times.
Is there a discount for annual payment?
Yes, you receive a 10% discount when committing for 12 months. Any additional licenses purchased during this period are charged at the full pro-rata price.
Technical Issues
The screen appears too small or too large when logging in
Reduce the zoom level of the browser to around 80-90%. For any other display issues, please send a screenshot into support.
The system is running slowly. What can I do?
Try clearing your browser cache and cookies. We recommend using Chrome or Firefox for the best experience. Journease is compatible with any modern web browser.
I'm getting an error message. What should I do?
Note down the error code and message, then contact support. Screenshots are helpful. Most errors can be resolved quickly.
Is there scheduled maintenance?
We perform maintenance during low-usage hours (typically Sunday nights). You'll always receive advance notice via email.
Still Need Help?
Can't find what you're looking for? Our support team is always happy to help. Give us a call or send us a message.